Humanity In The Age of AI & The Metaverse

A Recent Interview I did with Global Consulting Firm, Protiviti

Hey Fuseletter Fam!

I was recently interviewed by global business consulting firm, Protiviti on some of the topics around the new book coming out in September, The Forgotten Art of Being Ordinary: A Human Manifesto in the Age of the Metaverse.

Here’s a taste…

"Genuine, ordinary human interaction, a break in the automation chain, is in fact a competitive advantage. Customers don’t want to go through an automated phone process that gives them seven different prompts before they actually talk to a real person. In some ways, the antidote to 'good enough' is actually 'ordinary.' To make that shift, it’s going to take a lot of education; obviously, education of the workforce, and then shareholders as well. I think realizing that human interaction, ordinariness, that face-to-face, flesh-to-flesh sort of conversation, is something that can actually give you a competitive edge, is the opportunity at stake."

You can watch or read the transcript here.